Privacy Policy

GETSUPP (operated by GETSUPP Official) recognizes the importance of maintaining your privacy. We value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect user information obtained through our website and other offline sources.

This Privacy Policy applies to current as well as former visitors of our website. By visiting and/or using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Contact Information

We may collect personal details such as your name, email address, mobile number, phone number, street address, city, state, PIN code, country, and IP address.

Payment and Billing Information

When you make a purchase, we may collect your billing name, billing address, and payment method.
We do NOT store or collect your card number, expiry date, or CVV. All payment details are securely processed by our trusted third-party payment gateway partners.

Information You Post

We collect information that you voluntarily post on our website or on third-party social media platforms related to GETSUPP.

Demographic Information

We may collect demographic details such as preferences, interests, purchase behavior, and feedback. This may also include responses collected through surveys or promotional activities.

Other Information

We may collect technical data such as:

  • IP address

  • Browser type

  • Device type and operating system

  • Pages visited and time spent on our website

  • Referring and exit websites

How We Collect Information

  • Directly from you: When you register, place an order, fill out a form, or contact us via phone, email, or website.

  • Passively: Through tools like cookies, web beacons, and analytics services such as Google Analytics to understand user behavior and improve our platform.

Use of Your Personal Information

We may use your information for the following purposes:

  • To contact you: For order confirmations, customer support, or promotional communications

  • To respond to queries: Address your questions, complaints, or requests

  • To improve our services: Personalize your experience and enhance our products

  • To analyze trends: Understand customer preferences and optimize website performance

  • For security purposes: Prevent fraud and protect our users and business

  • For marketing: Send updates on offers, new products, and promotions (you may opt out anytime)

  • Transactional communication: Send order updates, invoices, and account-related messages via email or SMS

  • As required by law: Comply with applicable legal obligations

Sharing of Information with Third Parties

We may share your information in the following cases:

  • Service Providers: With trusted vendors who assist in payment processing, order fulfillment, marketing, analytics, and customer support

  • Business Partners: With partners who collaborate with us on promotions, campaigns, or services

  • Legal Compliance: If required by law, court order, or government authority

  • Fraud Prevention: To investigate or prevent fraudulent activities

  • Business Transfers: In case of a merger, acquisition, or sale of business assets

  • Other Purposes: Any additional sharing will be communicated to you beforehand

Email Opt-Out

You can opt out of receiving promotional emails from us at any time by contacting us at:
support@getsupp.com (replace with your official email)

Please allow up to 10 working days to process your request.
Even after opting out, you may still receive transactional emails and SMS related to your orders.

Third-Party Websites

Our website may contain links to third-party websites. Once you leave our platform, this Privacy Policy no longer applies. We are not responsible for the privacy practices of such websites and recommend reviewing their policies separately.

Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Last Updated: [31/3/2026]

Jurisdiction

By using our website, you agree that any disputes related to privacy will be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.